Frequently Asked Questions

Standard Shipping costs 24,99 USD and takes between 35-45 business days.

FedEx International Express costs 149 USD and takes between 25-30 business days.

Production time is always included.

Our standard process and shipping time typically takes around 4 business weeks.
Once your order is placed, you can expect to receive notifications when your items are both produced and shipped.

Please note that we do not ship orders over weekends; any orders made on weekends or holidays will be dispatched on the next business day.

All orders undergo verification and approval before shipping. In case of inaccurate or incomplete information, there might be a delay in processing and shipping. Rest assured, you'll receive email or phone notifications about any changes related to your order.

Upon the shipment of your order, you will receive an email containing comprehensive instructions for tracking.

Please allow 24-48 hours after receiving this email for the tracking information to be updated and reflect the current status of your order.

To ensure the quickest delivery for our customers, we exclusively utilize our partner FedEx Express for shipping once the barbell has been produced.

Additional product information and manuals are available for download on each product's page at butterfly-bar.com. If you require further information, please email us at support@butterfly-bar.com.

If you encounter an issue with your product or it arrives damaged, please email us at support@butterfly-bar.com and provide a description of the problem in best case with pictures, along with your order number.

Detailed product specifications are included in the product listings on butterfly-bar.com. If you have any further questions, please contact our customer service at support@butterfly-bar.com.

Warranty details are listed in the "Specifications" section of each product's listing. If any of our products do not meet your expectations, please send an email to support@butterfly-bar.com.

We gladly accept all major credit cards, as well as PayPal, Apple Pay, Amazon Pay, and Shop Pay Installments.

For any inquiries regarding your order, don't hesitate to reach out to us. You can send us a text message at +1 (302) 208-6440 or send an email to support@butterfly-bar.com Our customer support hours are from Monday to Friday, 9am to 5pm PST.

We strive to respond to emails promptly, but during periods of high volume launches or sales, please anticipate a response within 24-48 hours. Please note that we do not provide email responses over the weekend. If you require immediate assistance, please feel free to send us a text message us during our operational hours, Monday to Friday, 10am to 5pm PST.